Swiggy is one of the leading food delivery services that has revolutionized the way people order food in India. It is known for its quality services, timely delivery, and an extensive network of restaurants. If you are planning to order food from Swiggy, it is essential to know their service agreement.

The service agreement of Swiggy outlines the terms and conditions that govern the use of its platform. Here’s an overview of the key points that you should keep in mind before placing an order with Swiggy.

1. Use of the Platform: Swiggy provides a platform for customers to place food orders from restaurants. The platform is only intended for personal use and should not be used for commercial purposes.

2. Ordering: When you place an order on Swiggy, you are entering into a contract with the restaurant. Swiggy acts as an intermediary and is not responsible for the quality of food or service provided by the restaurant.

3. Payment: Swiggy accepts multiple payment methods, including cash on delivery, credit/debit cards, and online wallets. The payment for your order needs to be made before delivery.

4. Delivery: Swiggy aims to deliver your food order within the promised time frame. However, this may vary due to unforeseen circumstances such as traffic, bad weather, or restaurant delays.

5. Cancellation: You can cancel your order on Swiggy before it is confirmed by the restaurant. If your order has already been confirmed, cancellation is subject to the restaurant’s cancellation policy.

6. Refunds: If you are not satisfied with your order, you can request a refund through the Swiggy platform. The refund amount will be credited to your original payment method.

7. Use of Information: Swiggy collects and uses your personal information to provide you with a personalized and efficient service. Your information is not shared with third parties without your consent.

In conclusion, it is essential to read and understand Swiggy’s service agreement before placing an order. This will help you avoid any misunderstandings and ensure a smooth and hassle-free experience. Swiggy’s service agreement is designed to protect the interests of both customers and restaurants, and adherence to its terms is crucial for a positive experience.